Return & Refund Policy – Palette Field

We want you to love your purchase. If you’re not completely satisfied, here’s how we can help:

Return Eligibility:

  • Return requests must be made within 14 days of delivery

  • Items must be unused and in original condition/packaging

  • Return shipping is the customer’s responsibility unless the product is defective

Non-Returnable Items:

  • Digital downloads or commissioned artwork

  • Final sale or promotional items

Refunds:

  • Approved returns will be refunded within 5–7 business days

  • Refunds are processed to your original payment method

  • Original shipping charges are non-refundable

Start a Return:

Email info@palettefield.com with your order number and reason for return